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Bugzero
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Bugzero change management issue tracking system is a software application that allows
an enterprise to record and follow the progress of every problem or issue that a user
identifies until the problem is resolved. In Bugzero, an "issue" can be anything from a
simple customer question or request to a detailed technical report of an error or a
problem. Internally or externally, intranet or internet, this software can be used by software
developers and testers for bug tracking,
manufacturers for customer and sales tracking, and IT help desks and other service providers
for trouble ticketing (ActiveLog).
Bugzero provides a web-based enterprise-grade cost-effective scalable solution to increase team work efficiency.
It lets the user report an issue, track progression towards its resolution,
and know who is responsible for resolving the issue.
It is easy to use, yet still flexible and adaptive, and can be configured to accommodate
an organization's unique business process and workflow. It just works.
We use Bugzero for all our development and production bugs, enhancements,
and documentation changes. We have 4 sites up and down the East Coast and all the sites utilize Bugzero.
- John Higgins, Wachovia Banking (2003)
New:
For our SaaS hosting,
we can now set up a staging instance just for you to test use the tool for a short period of time.
If you end up liking it, your data can be migrated to your final installation on our servers.
Bugzero can also be installed in a virtual host
environment that supports Java servlet/jsp and database access.
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Features
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The configuration requires no programming skills, and can be done quickly and easily with a few mouse clicks:
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One click to add or remove fields, support 100+ fields of varies data types including date time, number, users, URL, and cross-project link ID.
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Easily add or remove drop-down menu options and parent-child field dependencies. Add or change default field values at any time.
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A few clicks to setup field-level permission and access controls including hidden and read-only based on user roles.
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Flexible workflow to fit your unique process, easily configurable and customizable per project.
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One click to copy and move issues within or between projects.
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Bi-directional relationships between projects, for example, a bug report can be linked to a test case entry in Test Case.
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Support both web interface and
email interface (particularly for customer support) for internal and external users.
Smart email submission handling.
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Secure, passed extensive application security reviews conducted by various companies.
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More than just bug tracking, can manage requirement, use case, and test case management altogether.
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Works works equally well for
customer and sales tracking, and help desk customer support system
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Support external customers to submit service requests and one-click to follow up later
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Meets ISO/IEC 20000 standard for IT service management.
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- Customizable page layout, your own company logo, and look and feel
- Works in any languages using UTF-8,
including Chinese, Japanese, and Korean.
- Support multiple projects, configurable access control, and self registration
- Configurable advanced group and field level
access control model (security)
- Configurable automatic and manual bug-assignment
- File attachment (can attach multiple files and any kinds of files at once)
- Assigment to a group of users.
- Support direct screen capture for attachment (available as add-on)
- Email notification, acknowledgement, and cc mail (per project, template based)
- Configurable email notification triggers or listeners (per project, per user)
- CVS, Subversion, and Perforce
source version control integration through email
- Metrics reports, advanced search, and re-usable stored queries
- Calendar for date selection
- Complete, easy to read audit trail and change history
- Quick sorting and CSV file export supporting Asian languages in Unicode
- Public projects and self registration for open source projects
- Support LDAP/Active Directory user authentication (available as add-on)
- Custom email reminder, escalation, and trigger actions (available as add-on)
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Easy install (server side only) and minimal maintenance needed
- Easy backup and recovery in case of hardware or software crash
- Easy to use web-based system administration (no learning curve)
- Exceptional remote trouble shooting and debugging capabilities
- And features that customer really want...
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Issue tracking software
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- Standard technologies, web-based,
lightweight, feature-rich, robust, reliable, lightning fast, and exceptional usability
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Cross operating systems, one code base written in Java™ and J2EE™,
truely run anywhere and everywhere
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Cross database systems, standard SQL, scalable, and modular database schema
- No client software, no firewall issue, and
accessible from anywhere on the internet through HTTP, HTTPS, or SMTP
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Why Bugzero?
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Any serious software project team is going to need a real
bug tracking database. The question is, among so many bug tracking programs you can buy
or even use for free, why choose Bugzero?
If the above feature list still hasn't convinced you, here is more:
Freeware open-source bug tracking tools such as
Bugzilla bug tracking system, GNATS problem report database,
or Debian defect tracking system usually takes a long time to set up,
are not easily customizable (even for simple things like add or remove a field),
and are not fully supported.
Shareware defect tracking software does not cost much, but may not even have the basic
functions to be useful.
Expensive defect tracking systems
may have a million poorly-written never used "features", but they certainly
do not worth the cost ($300-$600 per user license fee and high maintenance fee).
They are too complex, rarely configured properly, confusing, and cumbersome to be effectively used.
Bugzero speaks for itself. It is user-friendly and powerful.
It has all the practical functions of a professional issue-tracking program,
yet offers an intuitive, simple, and
straight-forward user interface that requires no end user training at all (simplicity).
You are in full control of the tool.
Bugzero is also highly affordable,
minimizes your overall cost by utilizing your existing
hardware and software systems and integrating with them
seamlessly (integration).
And most importantly, Bugzero comes with timely enterprise-level support.
You can count on us for your specific needs and can expect a no-nonsense response
from us within minutes or hours at most.
Bugzero is free of known bugs; any bugs once found are fixed within days.
We've been using Bugzero for the past 3 years during many phases of development,
including user-acceptance and maintenance of websites and applications we create for our customers.
This amounts to over 40 different projects and tens of thousands of issues that have been tracked.
- Anonymous (2005)
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System Requirement
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| Server Hardware | PC (CPU 500MHz/256MB RAM/20GB HD), Mac, Sun, or IBM Servers ... |
| Server OS | Windows, Unix, Linux, or Mac OS ... |
| Server Database | Oracle, DB2, SQL Server, Sybase, MySQL, PosgreSQL, or Access ... |
| Server Software | Java 1.3+ and a Java™ application server such as Tomcat, WebLogic, WebSphere ... |
| Client Software | MSIE, Mozilla, FireFox, Google Chrome, Opera, Netscape, or iPhone/iPod/iPad ... |
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Backup and Recovery
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Data backup and recovery of Bugzero is simple.
You need backup the entire bugzero folder just once since it never changes after install.
All the data is stored in the database alone, and so you need back it up periodically.
In the case of a hardware or software crash, you just need restore either the bugzero folder
if the application server got crashed, or the database if the database server got crashed, or both
if they were installed on the same computer.
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Demo/Download/Install
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For your convenience,
we have demo sites setup for you to try out the software without you downloading and installing it.
You can
login as dev, qa, or guest (the password
is the same as the username). Note that, user guest
has limited access, and also that
inconsistencies can occur when multiple users are logged on
using the same username.
To see how the Bugzero system administration (i.e., project configuration and
user-account management) works,
or
register online (please state explicitly this is what you want,
i.e., to see the admin), and we will send you the admin url.
You will see how flexible and configurable it is.
To download a free try version or purchase a license, go to the
Pricing page.
For detail installation instructions, please go to the Install page.
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Releases
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Bugzero does releases very often. A upgrade script is
provided and the process is simple and easy.
It is mostly an automatic process and should be painless.
You can find the complete release notes in the download or you
can read it right here.
You can also see the future upcoming changes.
If you found a bug, tell us and we'll fix it immediately (hours or at most days).
You will never need to wait months or years for the next release.
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Resources: Bug tracking explained
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A good issue-tracking system is essentially a central repository for problem reports,
which may be software bugs, hardware defects, customer feedbacks, trouble tickets,
or any other collections of incidents and issues.
The importance of such a system is its collaborative nature and
its tracking and change-management capability.
It is thus best to be used by a group of people in a geophysically distributed environment.
Follow the link to read more about
collaborative bug, defect, issue, and incident tracking
tool and change management software.
Bugzero is a near perfect environment for us, allowing us to handle customer
email through a unified interface, assigning support requests to different people
without "losing" any information about the customers' situation.
The customer interface is just normal email-- no need for them to learn any web-based
system-- and our interface is a slick and nicely customizable web interface.
Great program!
- Greg Ferrar, Sawmill Product Manager (2004)
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