We prefer you email us instead of calling, in particular when you are having
a technical problem. You should email us all the details, including the
environment where the problem occurred, the log files, screenshots, etc.
For any urgent issues, call us and we'll help you out.
Please be noted that, we are in the Pacific time zone (UTC-8). For people in
Asia, contact us during your morning or early afternoon time. For people in Europe,
we'll most likely reply you during your late afternoon or night time.
We answer emails within minutes in normal situation, or up to a day in rare cases. If you did not receive a response,
it means either we never received your email or your spam filter is blocking our
reply message to you. You may also find your email was blocked (i.e., bounced back) by our
spam filter, our apologies.
In these cases, please contact us using a different method,
such as phone, Web form, or this